Returns & Exchanges Policy
At Prism Smoke Shop, we want you to be completely satisfied with your purchase. If your item arrives damaged or you are unhappy with your order, we offer a 30-day return window for all unused products in their original packaging.
Initiate Your Request
Contact our support team via email with your order number and clear photos of the item to receive a Return Merchandise Authorization (RMA).
Pack Your Items
Securely place the unused items back into their original packaging, ensuring all protective wraps are intact to prevent damage during transit.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing